Return Policy

We offer a 100% Satisfaction Guarantee on our products. If you receive your hair extensions and are not happy how they look or feel you may return them to us for your money back minus shipping if applicable. Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned. We honor this for up to 15 days after purchase (15 days = date package left our facility to date return is received). Orders returned after 15 days will be sent back to the customer.

Hair must be in the original state the same as it was sent to you.

Not the style you were looking for and wanted to exchange to something else? No problem! Just send it back to us!

We do not refund shipping charges.

For altered products (bundles are unwrapped / extensions have been worn) all sales are final. 

 

All clearance products including special listings are Final Sale and cannot be returned or exchanged.

Contact Us with any question you may have about your potential return.

 

Office Hours:

• Monday – Friday 10 am – 5 pm

Clearance Products

All clearance products including special listings are Final Sale and cannot be returned or exchanged.

If you have any questions about these products please contact us directly first to make sure it is clear as to what you will be receiving.

Custom Products

If you have any questions about these products please contact us directly first to make sure it is clear as to what you will be receiving.